Welcome to LUXAIRE LLC! We are committed to providing you with an exceptional shopping experience. Here, we’ve compiled some frequently asked questions and related terms to help you better understand our services and policies.
- Product Quality Issues
If you find any quality issues after receiving the goods, please contact us within 7 days. We will review your request and offer returns and exchanges for eligible products.
Please ensure that the shoes are unused, in their original packaging, and with all tags and accessories when returning the goods.
- Size Issues
Please refer to our size guide before purchasing to ensure you choose the most suitable size.
If you find the size is unsuitable during use, you can apply for a return or exchange within 7 days, with return shipping costs borne by the consumer.
- Refund Processing
Refund requests are processed within 7 business days. Refunds will be returned to the original payment method. If you paid through a third-party payment platform, refund processing may be affected by the platform’s processing time.
- Logistics Issues
All orders are typically shipped within 48 hours of payment confirmation. After shipment, you will receive a confirmation email containing logistics information. In case of any delays due to special circumstances, we will notify you promptly.
- Privacy Policy
We are committed to protecting your personal information and using it only for order processing and customer service. Please refer to our Privacy Policy for more details. - Modification of Terms
We reserve the right to modify these terms at any time. The modified terms will be published on the website, and we recommend that you check them regularly to ensure you are aware of the latest policy.
We hope the above information will help you shop smoothly. If you have any other questions, please feel free to contact our online customer service. We are happy to assist you! Thank you for choosing LUXAIRE LLC. We look forward to bringing you a wonderful shopping experience.
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