Thank you for choosing LUXAIRE LLC! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase of high heels for any reason, we offer a full refund. Please read the following refund terms carefully:
- Refund Conditions
If the high heels you received have quality issues, you can apply for a refund or exchange within 7 days of receiving the goods.
The goods must be in unused condition, in their original packaging, and with all original tags and accessories.
- Return Process
Please contact us via email or our customer service hotline, informing us of your refund request and order number.
Our customer service team will confirm your refund request within 24 hours and provide specific return procedures and instructions.
- Return Address
Please send the returned goods to the following address:
214 Leloup 5th St Wellsville, KS 66092
When returning the goods, please ensure they are in secure packaging to prevent damage during transportation. If possible, please use a tracking-enabled mail service.
- Shipping Costs: For the first purchase, return shipping costs are borne by the customer. However, if the return is due to incorrect shipment or quality issues, we will cover the shipping costs.
Refunds will be processed after we receive the returned goods and confirm they meet the refund requirements. The processing time is typically 7 business days. The refund will be returned to your payment account via the original payment method.
- Special Notes: No refunds will be given for items that show signs of wear and tear during use or are damaged by the customer.
We reserve the right to the final interpretation of our refund policy. Any changes will be announced on the website in advance.
Thank you very much for your trust. If you have any questions, please feel free to contact our customer service team. We are happy to assist you!
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